{"id":47123,"date":"2021-06-04T20:42:59","date_gmt":"2021-06-04T18:42:59","guid":{"rendered":"https:\/\/coperello.com\/e-commerce-information\/"},"modified":"2026-08-04T17:04:07","modified_gmt":"2026-08-04T15:04:07","slug":"e-commerce-information","status":"publish","type":"page","link":"https:\/\/coperello.com\/en\/e-commerce-information\/","title":{"rendered":"E-commerce information"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h1 class=\"wp-block-heading\">E-commerce information<\/h1>\n\n<p class=\"wp-block-paragraph\"><strong>Goods regulated by law<\/strong><br\/>The Warranty Law applies to movable goods for private consumption, that is, consumer goods: from household appliances to vehicles, including furniture, all kinds of objects, and even works of art. Services and real estate are excluded due to their nature.<br\/>The Law excludes sales between private individuals. <br\/><br\/>For new consumer goods, the warranty period is two years, while for second-hand products, the warranty is one year. During the first six months of warranty for a new product, any defect is presumed to be a manufacturing fault, and the seller must cover all repair costs, including parts, transport, and labor. The warranty period will be suspended while the product or item is being repaired.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Product in good condition<\/strong><br\/>The law considers that a consumer should be satisfied with the purchased product if it meets the following requirements: the product conforms to the description given by the seller and has the qualities demonstrated through a sample or model. It must also be suitable for the purposes indicated in the instruction manual, as well as for any verbal explanations given by the seller or shown in a demonstration video. Advertising, information shown on labels, or uses normally expected from the product\u2019s characteristics are also taken into account. The same applies if the consumer requests a specific use and the seller assures that the purchased product will meet that need. In addition, the product must have appropriate quality and performance. For example, a pressure cooker should cook faster than a traditional pot.     <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Application of the Law<\/strong><br\/>The Law applies to sellers of consumer goods on one hand, and to consumers as final recipients on the other. In other words, contracts made between private individuals are excluded, as the Law only covers transactions between a professional seller and a consumer. <br\/><br\/>It applies whenever a consumer good is purchased, that is, any item or product intended for private consumption. Goods acquired through a judicial sale (auction of seized assets) are excluded. The distribution of water or gas not packaged for sale is also not subject to this law.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Claim in case of a defective product<\/strong><br\/>The primary party responsible for the product is the seller. However, the consumer may contact the manufacturer or importer directly if going through the seller represents a burden. For example, if during a holiday far from home a digital camera is purchased that does not meet what was offered in the shop, it may be easier for the consumer to contact the manufacturer or importer rather than the store where it was bought.<br\/>If the product does not match the advertised characteristics, the consumer may choose between repair or replacement, unless one of these options is impossible or disproportionate. If repair or replacement are not possible or are disproportionate, the consumer may opt for an appropriate price reduction or contract termination, that is, a refund.    <br\/><br\/>The consumer cannot demand replacement if the goods are second-hand or impossible to replace. For example, replacement cannot be required if the product is no longer manufactured or out of stock; if a second-hand vehicle is purchased; or, due to their nature, items such as works of art, antiques, or exclusive clothing designs cannot be replaced.<br\/>Replacement is considered disproportionate if the defect is minor and can be easily repaired. Repair is disproportionate if it is uneconomical, that is, if the cost of repair is higher than the value of the item.   <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Claim periods<\/strong><br\/>The consumer must report the defect within two months from the moment it is detected. In this regard, if the problem appears within six months after purchasing the product, the seller must honor the warranty, as during this period it is presumed that the defect is of manufacturing origin. However, after these six months, the consumer must prove that the defect is due to a manufacturing fault and not caused by improper use of the product.  <br\/><br\/>The Law establishes that during the six months following the delivery of the repaired item, the seller is liable for any defects arising from the repair, assuming it is the same issue if defects of the same nature as those initially repaired occur. To enforce this repair warranty, the consumer must keep the proof of repair and the document from the technical service that carried out the repair. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Defect after repair or replacement<\/strong><br\/>The Law provides the following possibilities: if the consumer chose to replace a defective product with another identical one, they may request from the seller a repair (provided it is not disproportionate), a price reduction, or a refund. Conversely, if the consumer initially chose to repair the product, they may then request a replacement, a price reduction, or a full refund of the amount paid.<br\/>However, the Law does not specify the amount or type of price reduction that the seller must apply if this option is chosen. Therefore, both parties involved in the sale are required to reach mutually satisfactory agreements.   <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Refusal to repair, reduce the price, or issue a refund<\/strong><br\/>If we are within the first six months, the consumer should demand repair, request the official complaint form, and insist\u2014even taking the matter to court if necessary. It is assumed that the defect already existed. However, if the first six months have passed, the situation is reversed: the consumer must prove that the product was purchased with the defect.    <\/p>\n\n<p class=\"wp-block-paragraph\">In any case, the consumer must negotiate and, if they do not agree with the price reduction offered by the seller, they may turn to \/ contact an appraiser to determine the value of the product after repair and request a price reduction accordingly.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Instruction manual and improper installation<\/strong><br\/>If a consumer misuses a product because the instruction manual is incorrect, the warranty law protects the consumer, who may demand repair or replacement. Likewise, if the defect arises from improper installation caused either by incorrect instructions in the manual or by technicians sent by the seller, the seller is also responsible. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>In the event of repair or transfer to a technical service, what must the consumer pay?<br\/><\/strong>Nothing. During the period in which the warranty is valid, the seller or manufacturer must cover the costs of transport, spare parts, and repair time. In addition, while the product is at the technical service, the warranty period is suspended\u2014that is, the clock stops running.<br\/>Furthermore, besides requesting the enforcement of the warranty (repair, replacement, price reduction, or refund), the consumer may also claim compensation for damages resulting from the fault and the repair time. For example, if a user buys a refrigerator that breaks down a week after purchase, in addition to requesting the warranty to be applied, the user may claim compensation for the food that spoiled due to the malfunction of the appliance.     <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Commercial warranty<\/strong><br\/>A commercial warranty is one offered by the manufacturer, distributor, or seller, and it must always improve upon the legal warranty, as the latter is considered the minimum requirement for consumers. It is also a marketing tool for companies. However, the warranty must meet certain requirements, such as clearly stating what it covers, identifying the product subject to the warranty, and including the name and address of the provider.  <\/p>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>E-commerce information Goods regulated by lawThe Warranty Law applies to movable goods for private consumption, that is, consumer goods: from household appliances to vehicles, including furniture, all kinds of objects, and even works of art. Services and real estate are excluded due to their nature.The Law excludes sales between private individuals. For new consumer goods, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-47123","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/coperello.com\/en\/wp-json\/wp\/v2\/pages\/47123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coperello.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/coperello.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/coperello.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/coperello.com\/en\/wp-json\/wp\/v2\/comments?post=47123"}],"version-history":[{"count":6,"href":"https:\/\/coperello.com\/en\/wp-json\/wp\/v2\/pages\/47123\/revisions"}],"predecessor-version":[{"id":47130,"href":"https:\/\/coperello.com\/en\/wp-json\/wp\/v2\/pages\/47123\/revisions\/47130"}],"wp:attachment":[{"href":"https:\/\/coperello.com\/en\/wp-json\/wp\/v2\/media?parent=47123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}